Contact & FAQ

Contact Us

Before you send us a message, please read through these FAQs to see if your question can already be answered!

When do reservations open?
Reservations open 15 days in advance at 12:00 p.m. Eastern Time, inclusive of the date you're looking to book. Which means, for example, that bookings open for July 15 on July 1 at 12:00 p.m. ET.

Are you open on XX day?
Our "Hours" page will tell you!

How much time do I have at my table?
Due to limited operating capacity, we allot 90 minutes for parties of 1-3 and 120 minutes for parties of 4-6, beginning at the time of reservation.

We hold reservations for 15 minutes. Thank you in advance for your cooperation in ensuring that those after you can join us and be seated promptly!

I'm trying to make a change to my reservation but Resy won't let me! What do I do?
We recognize that Resy is unfortunately an imperfect system. But we're a small team and don't have a reservationist so we rely on services like Resy to manage bookings for us. If you're able to see your desired date/time/party size on Resy as a new reservation, then we have that booking available and you should cancel your existing reservation and book the new one (you won't be assessed a cancellation fee in this scenario!). Keep in mind — Resy does not take into account the table that you are currently occupying as available inventory. So, if you're looking to make a simple change to head count or timing that would theoretically take place at your existing table, you must cancel your existing reservation first in order to see the new inventory. Reservations DO change all the time, so we highly encourage you to set a Resy notification for your desired date/time/party size. The system will text and/or email you as soon as something opens up.

We also hold tables and the entire bar available for walk-ins, so we welcome you to try to walk in for spots at your desired time!

What is your cancellation policy?
For dinner, cancellations made within 4 hours of reservation time are assessed a $40/person cancellation fee. For tea, cancellations made within 12 hours of reservation time are assessed a $40/person cancellation fee. We are a small restaurant, and last-minute cancellations come at massive opportunity cost to us and are a direct hit to our ability to pay wages and benefits to our staff.

I couldn't get a reservation, can I walk in?
Yes! We keep a couple tables open for walk-ins, so please pop by and see what we might have available! We open at 5:30 p.m. We also serve the full menu at our bar, which is reserved entirely for walk-ins.

I'd like to come as a party of more than 10. Can you accommodate?
We are a small restaurant. So unfortunately 10 is the absolute largest party size we can accommodate for a regular dinner service. Any parties larger than 10 should send a private event inquiry to info@figureeight.nyc. 

Can I bring my own beverage?
While we do encourage you to take advantage of our intentionally curated list, we welcome up to two 750mL bottles of wine or sake per table that is not on our list. A $48 per bottle corkage fee will be assessed.

Can I bring my own cake?
We have a wonderful pastry program that we hope you'll experience while you're here. But if you'd prefer to bring your own cake, a $48 cake cutting fee will be assessed.

I am allergic to gluten/nuts/sesame/dairy. Can you accommodate?
DINNER: Yes! Please just be sure to chat with your server about your allergies and dietary restrictions so that our team can ensure your meal is allergen-free!

WEEKEND TEA: While we are able to accommodate most allergies for dinner service, we are not able to accommodate gluten and dairy allergies, nor vegan dietary restrictions, for weekend tea service.

I am vegetarian/vegan. Can you accommodate?
We have vegetarian/vegan options on our menu from which you may select. Unfortunately we're not able to accommodate dishes off-menu.

I am vegetarian/vegan, or I am allergic to gluten/nuts/sesame, or I'm pregnant, and my party is having the family-style menu. Can you accommodate?
Yes! Just be sure to chat with your server about your allergies and/or dietary restrictions so that our team can adjust your meal for you!

Do you have high chairs?
No, we barely have enough space for adult chairs!

Can I bring a stroller?
You're welcome to bring a stroller if it folds and you're able to place your child in your lap during your meal. As we are very spatially limited, we are not able to accommodate non-folding strollers.

Can I bring and store a scooter?
As mentioned above, we're very spatially limited. And, just, please don't be that person.

Do you host private events?
Yes! We have two spaces available for semi-private or private dining. Our fireside sitting room can accommodate 8 for a seated, semi-private dinner. Any party of 12 or more require full buyouts of our dining room, which can include a cocktail hour in our fireplace lounge and after-dinner drinks at our bar.

Our maximum private dining capacity is 18 for a seated dinner (together in one dining room), 26 for a seated dinner (split across two dining rooms), or 30 for a cocktail-style event.

 To book an event with us, please send us a private event inquiry.

Still have a question? Send us a message and we’ll get back to you — typically within the hour for urgent reservation-related questions and up to 48 hours for others. We will not respond to inquiries for which answers are already listed here. Otherwise, we're looking forward to hearing from you!